actinic epos
technical support
Support Packages
All Actinic EPOS systems receive free telephone support for 30 days following purchase, and free email technical support for Actinic EPOS products.
|
Price |
Free Support PackageFree telephone support for 30 days following purchase. Email support (Emails handled Mon-Fri during office hours).
To
register a support enquiry please email
us at: Hardware return to supplier warranty (Dell PCs 1-year on-site service as standard) |
Free |
EPOS Cover for SoftwareTelephone support for software issues 9.00-17.00 Monday to Friday. Hardware return to supplier warranty (Dell PC’s Free Software Upgrades |
£240 per annum per site, payable by monthly direct debit. |
EPOS Cover for HardwareNext business day (Monday to Friday) replacement for main till, scanner, printer, cash drawer. |
1 year £250 per till Must be purchased with an EPOS Cover Software subscription, at the same time as the EPOS system purchased. |
Further information on initial set up and installation
Installation
The installation has two parts - installation of Actinic EPOS and then the installation of Epson Opos. The Epson Opos installation will commence immediately after Actinic EPOS has installed. Full installation instructions are in the Getting Started Guide supplied with the software.
Initial Setup
The default Logon code for Actinic EPOS is 1234 - be careful not to delete this code or change it's user level to anything below 'SuperUser' before you have created at least one other SuperUser level user on your system.
The first step will be to create your Product Categories or product groups. (Used for all reporting and ordering operations)
Next add your suppliers using the 'Suppliers' form. Follow the user manual for details on adding suppliers.
You can then commence creating products on your system. Follow the user manual for details on adding products. Remember to add the barcode and retail price at this stage. Use the 'Quick Add' feature to enter the basic product details required for each product. eg. product code, description, barcode, retail price, cost price, pack size and initial stock level (if known).
Once you have created your product file, you will need to enter the 'Sales' screen on any remote tills and 'Copy Data form Server'. > Sales Menu > Copy Data from Server.
Using Symantec PcAnywhere
If you are using PcAnywhere for remote dial-in or file transfers please note the following:
Versions 8 and 9 do NOT support Windows XP
Version 10.5 works on Windows XP but for some reason these versions do NOT include the transfer script features included in Versions 8 and 9 which are used for automating file transfers and file movements. If you are using Actinic EPOS Head Office these versions are of no use.
Version 11 - Works on Windows XP and includes file transfer and movement features, which are now called command queues.
Modem Issues - We have experienced problems
with PcAnywhere 11 and some modems. We
recommend using Zoom external USB modems.
