actinic
technical support
Actinic Catalog, Business, Designer and Clients
Announcements
VAT change
We have set up two Knowledge Base articles to help you implement the VAT change to 15%:
For Actinic
Ecommerce
For Actinic EPOS
LATEST RELEASE
Actinic Ecommerce v9.0.3 IMMA Release date 24 November 2008. Details/Download
LATEST
PATCHES
Actinic Ecommerce
v8.5.3 Release date 17 April 2008. Details
/ Download
Actinic Ecommerce
v8.5.3 Payment Gateway Upgrade Release date 15 May 2008. Details
/ Download
Purchase upgrades online >>
Cover / Developer subscriber upgrades >>
WINDOWS VISTA
See the Windows Vista compatibility notes for
details of which versions support Vista, current known issues, and
workarounds.
FAQs
- EPOS
- Hosting requirements
- Hosting and System Administration
- Security
- General
- Configuration with Norton
- Firewall
Download documentation
Accessibility Standards
Search Engine Optimisation
Our white paper explains the features of Actinic
that are important to search engines, and how to use them.
Download now >>
Requires Adobe Acrobat reader v5 or higher
Actinic Knowledge Base
The Actinic Knowledge Base is a free online repository of additional help, expert articles, answers to frequently asked questions and workarounds for known issues.
Latest articles
For Actinic Express support options see the Actinic Express support page.
For EPOS support options, please see
the Actinic
EPOS support page.
For Actinic Enterprise support, call 0845 226 5040
The Actinic® Technical
Support
Centre
provides
answers
to
many
common technical support questions, as well as offering access to the Actinic
Knowledge
Base and
Online Community, and downloads of patch upgrades and product documentation.
Please note that free email
support for Actinic versions 6 and earlier has now been
discontinued. Cover and Developer subscribers
will continue to receive telephone support for all versions.
Getting support
- First please check for an answer to your query in our Knowledge
Base and FAQ pages.
- Telephone support. Free telephone support is available
during your 30-day software trial period, and for 30 days
after purchase.
Actinic Cover provides ongoing telephone support, free upgrades and access to our online Resource Centrer. Call 0845 129 4888 for more information.
- To suggest a new product feature please use the Wish
List entry form
- You can register a support query online. You will normally receive a response within one working day, once the ticket has been raised with support.
Please note our company policy is not to sell to or support
adult sites
Actinic Online Community
The Actinic Online Community is a forum full of opinions, questions and answers from Actinic users and web designers.
Latest threads
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